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How do I customize my order?

Using the product personalizer section on each listing you can add/upload your customization details

Are returns and exchanges allowed?

All sales are final. Since all items are made to order, we do not accept returns or exchanges. Please make sure to double-check your customization details before placing your order.

Are cancellations allowed?

To ensure timeliness, cancellations can only be made within one hour of placing your order. After this time, cancellations and refunds will not be possible.

What if I receive an incorrect item?

If you receive an incorrect item, please notify us within 48 hours of receiving your order. We will provide you with a pre-paid shipping label to return the incorrect item(s). Once we receive the return and inspect it, we will send you the correct item(s).

Can I request proofs before printing?

Yes, it is the buyer's responsibility to request and review proofs to ensure there are no grammatical errors. However, please note that proofs are for layout purposes only. The final product may have slight color variations from the digital proof due to printing and screen differences.

What is your shipping policy?

To ensure timely delivery, please make sure to enter your address and other information correctly. We are not responsible for shipping delays caused by natural disasters, incorrect address entries, or carrier delays.

Once your order has shipped, you will receive tracking information. Please ensure someone is available to claim the package. We are not responsible for lost, stolen, or damaged packages. If this occurs, please contact your local post office.

Undeliverable or unclaimed packages will be refunded as store credit, and any shipping charges will be deducted from the credit balance. We currently do not offer international shipping.

What should I do if my package is marked as delivered but I haven't received it?

If your package is marked as delivered but you haven't received it, please contact us within 48 hours of the delivery date. We will assist you in filing a claim with the carrier. Please note that we do not issue refunds or credits for delivery claims.

Do you ship internationally?

We currently only offer nationwide shipping within the United States.

How do I get in contact with customer service?

To inquire about an order, kindly visit our Contact Us page and fill out the order inquiry form. Alternatively, you can send us an email at info@catskollection.com with all the relevant information.